General

The following Terms & Conditions shall apply to all orders placed on the Bramble Berry website. Placing your order this way indicates your acceptance of these Terms & Conditions. We will send you confirmation by email that we have received your order. These Terms & Conditions do not affect your statutory rights. Please read them carefully.

Delivery

All products featured on this website are normally delivered to the customer within 7 days. In all cases delivery quotes are not guaranteed but should be regarded as a guide to the anticipated waiting time under normal circumstances. All prices on our website are exclusive of delivery charges. During the checkout process you can choose from Royal Mail at £4.99, Free Local Delivery if you live in our area and spend over £30 or Collection.

Cancelling & returns

We hope you and your dogs are 100% happy with your purchase – but if not we offer a returns policy within 14 days of receipt of your order. Refunds for the full value of the order are only done if the product is unopened on it’s return. Return postage is paid for by the customer, except where there is evidence of a faulty or incorrect product being supplied. Although we are usually very quick, please allow up to 14 days after sending your order back to us to allow the returns process to be completed.

Product information

All the specifications and images are provided by us and we endeavour to deliver products accurate to them.

Payment & price

The total price payable for the goods will be stated at the time when you place your order. All prices on our website are fully inclusive with no hidden extras, but do exclude delivery charges which will be payable as indicated at the time of placing your order.

Payment methods

We accept most major credit and debit cards. Payments are conveniently processed in real time by PayPal on their secure servers. When ordering you must provide us with your exact billing address and telephone number – the address and phone number your issuing bank has on file for your card. Your order will only be processed once authorisation of your card has been properly received. You may also pay by PayPal or bank transfer.

Availability of goods

All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However we will not be responsible for compensating you for any other losses suffered by you if we do not supply the goods.